Frequently Asked Questions (faq)

How does PUC work?

Customers place their orders online and instantly receive a unique pickup code. Once prepared, orders are securely stored in the cabinet, and customers are automatically notified that their order is ready. The cabinet keeps every order protected and organized until pickup, allowing customers to quickly retrieve their items by simply scanning their code—delivering a fast, contactless, and hassle-free pickup experience while ensuring maximum order security.




In addition to contactless pick-up what other benefits can be realized by using PUC in my operation?

PUC Cabinets do more than store orders—they help transform your operation. By putting greater control in your hands, PUC Cabinets drive measurable improvements across your business, from reducing food waste and lowering labor costs to enhancing food safety and supporting contactless customer experiences. Increase average order sizes, streamline workflows, simplify employee training, and boost overall productivity with data-driven insights from powerful PUC analytics. The result? Smarter operations, higher efficiency, and a better customer experience—all from one innovative solution.

How many sizes do you have?

Flexible Solutions Designed to Grow with Your Business. No two operations are alike—and neither are our locker solutions. Choose from a wide range of master and add-on cabinet sizes designed to fit virtually any footprint, volume, or service model. Our expanding lineup includes heated lockers, ambient lockers, and heated pizza-style cabinets to ensure every order is stored at the ideal temperature. Need something unique? We can create custom configurations tailored to your exact operational needs, giving you the flexibility to scale, optimize workflows, and deliver an exceptional customer experience.




If I choose to integrate with my POS, which POS systems work with PUC?

Powered by the flexible and innovative Blue Sparq platform, our software seamlessly integrates with a growing number of open API POS systems, creating a frictionless experience for both operators and customers. Connect your technology ecosystem, streamline order fulfillment, and unlock the full potential of your pickup solution with a platform designed to adapt and scale with your business.

Ready to transform your operation? Contact our team today at customerservice@carter-hoffmann.com or call +1 (847) 362-5500 to learn how our smart locker solutions can help drive efficiency, increase customer satisfaction, and grow your business.




Can you customize my cabinet(s)?

Make It Yours. Power It Your Way. Absolutely! Our pickup solutions can be fully customized to showcase your brand with your logos, colors, and graphics—creating a seamless extension of your customer experience. Beyond branding, we integrate directly with your POS system to streamline operations from order placement to pickup.
Powered by advanced software, our platform manages every stage of the order journey while providing valuable real-time data and analytics. Gain visibility into operational performance, customer behavior, and order trends to make smarter business decisions, improve efficiency, and enhance the customer experience—all from one powerful, fully integrated solution.




Can I add more cabinets to the lineup later?

Absolutely! As your business grows, your pickup solution can grow with it. Easily expand capacity by adding cabinets without disrupting your operation, all while managing everything through a single, integrated system. Our modular add-on cabinets seamlessly connect to master cabinets through interactive tablet technology, creating a unified customer and operator experience. Whether you’re handling higher order volumes, adding new pickup locations, or preparing for future growth, our flexible system scales with your success—delivering more capacity, greater efficiency, and a seamless experience every step of the way.




Where do I go for service or parts?

Please call +1 (847) 362.5500, or email technicalservice@carter-hoffmann.com.




Where can I go for pricing?

Please call us at +1 (847) 362.5500, or email customerservice@carter-hoffmann.com.

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